Privacy policy

This Privacy Policy (“Policy”) forms part of Ventura Markets AB’s Terms of Use and explains how Ventura Markets AB, a Swedish limited liability company (“Ventura Markets”, “we”, “us”, or “our”), collects, uses, shares, stores, and protects personal data in connection with your access to and use of our platform and website (together, the “Platform”).

This Policy applies from the date it is published on our website. We may update this Policy from time to time. If changes are significant, we may provide additional notice, for example by email or through the Platform.

For the purposes of this Policy, “personal data” means information relating to an identified or identifiable natural person. Information that has been anonymised so that it can no longer identify an individual is not considered personal data.

1. Data Controller

Ventura Markets AB is the data controller for the processing of personal data carried out through the Platform and within the scope of the services provided under our Terms of Use.

We are responsible for ensuring that personal data is processed in accordance with applicable law and the principles set out in this Policy.

2. Categories of Personal Data We Process

We process personal data that you provide to us, that is collected automatically when you use the Platform, and, in some cases, that we obtain from third parties.

2.1 Data You Provide to Us

Depending on how you use the Platform, this may include:

• Account and contact details, such as name, email address, and, where relevant, telephone number
• Transaction-related details, including personal identification number, payment and banking information, and address information where required to complete a transaction
• Customer support and communications, such as correspondence, questions, feedback, and other information you submit to us
• Compliance and due diligence information, including documentation and information required to meet anti-money laundering and counter-terrorism financing obligations (e.g. identity verification, address verification, and KYC forms)

2.2 Data Collected Automatically

When you access or use the Platform (including when you interact with emails we send), we may automatically collect technical and usage-related information, such as:

• IP address and device identifiers
• browser type and settings
• log files and event data
• pages viewed and interaction data
• traffic data, referral URLs, and similar analytics information

Where applicable, this information may be linked to your account if you are a registered user.

2.3 Data From Third Parties

We may receive certain information about you from third parties where permitted by law, such as service providers, data providers, or public sources. This may include credit-related information or information obtained from authorities or court records, to the extent relevant and lawful.

3. Purposes and Legal Bases for Processing

We process personal data for the purposes listed below. The legal basis depends on the context and may include performance of a contract, compliance with legal obligations, and our legitimate interests. Where processing is based on consent, you may withdraw your consent at any time.

We process personal data to:

• provide access to the Platform, administer accounts, and deliver customer support
• enable and administer transactions, including confirmations, notifications, and operational handling
• operate, maintain, and improve the Platform, including security, troubleshooting, analytics, and technical development
• prevent misuse and enforce our Terms of Use, including detecting, investigating, and addressing suspected fraud, security incidents, and unlawful activities
• comply with legal and regulatory requirements, including AML/CTF obligations, sanctions screening, PEP screening, and other mandatory checks
• communicate with you, including service-related messages, updates, and important notices regarding the Platform, Terms of Use, or this Policy
• send marketing and information about our services, where permitted by law and in accordance with your preferences
• conduct business analysis and statistics, including internal reporting, market analysis, and service development
• carry out corporate transactions, such as financing, restructuring, or transfer of all or part of our business, where relevant

Where applicable, we may also process personal data in connection with dividend payments and reporting to the Swedish Tax Agency in accordance with tax legislation.

4. Your Choices and Marketing Preferences

If you do not wish to receive marketing communications, you may opt out at any time by following the unsubscribe instructions included in the message or by contacting us.

Please note that if you object to or restrict certain processing, we may be unable to provide parts of the Platform or services that depend on such processing (for example, account access, transaction execution, or customer support).

5. Sharing and Disclosure of Personal Data

We do not sell personal data. We share personal data only when necessary for the purposes described in this Policy and in accordance with applicable law.

Personal data may be shared with:

• Group companies or future affiliates, where relevant for shared services, policy enforcement, or lawful business operations
• Service providers and subcontractors supporting our operations, such as IT providers, cloud services, communications providers, payment and settlement partners, and other vendors
• Authorities and regulators, including law enforcement or supervisory bodies, where required by law or in response to lawful requests
• Potential buyers, investors, or transaction counterparties in connection with a merger, acquisition, restructuring, or sale of all or part of Ventura Markets, subject to appropriate safeguards

If we intend to use or disclose personal data for a purpose not covered by this Policy, we will provide notice where required.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, and similar technologies to operate the Platform, improve performance, maintain security, and analyse usage.

Some cookies are necessary for the Platform to function. You may be able to manage cookie preferences through your browser settings or through any cookie banner functionality we provide.

7. Account Security and Data Accuracy

You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorised access to your account.

You may review and update certain account information through your account settings. You should ensure that your information is accurate and up to date. Where required by law, we will facilitate correction of inaccurate personal data.

8. International Transfers

We may store and process personal data in Sweden and in other countries within or outside the EEA.

Where personal data is transferred outside the EEA, we will ensure that appropriate safeguards are in place, such as contractual protections and other measures required by applicable law.

9. Data Retention and Account Closure

Upon your request, we will close your account and delete or anonymise personal data where feasible and in accordance with applicable law.

We may retain personal data for longer periods where necessary, including:

• to comply with legal obligations (such as AML/CTF requirements)
• to establish, exercise, or defend legal claims
• to resolve disputes or enforce our Terms of Use
• where we have a legitimate business interest and retention is permitted by law

Personal data is stored securely and retained only for as long as necessary for the stated purposes.

10. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data (register extract)
• request correction of inaccurate personal data
• request deletion of personal data (where applicable)
• request restriction of processing
• object to processing, including direct marketing
• request data portability (where applicable)
• withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below and include your name and the email address associated with your account. We may need to verify your identity. We will respond within the timeframes required by law.

11. Contact

If you have questions about this Privacy Policy or our processing of personal data, please contact:

Ventura Markets AB
Email: contact@venturamarkets.com

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